Step 1
Find out if you can make a claim.

The buyer is obliged to check their shipment directly upon delivery from the carrier (if it is broken, etc.), otherwise the claim caused by the transport will not be accepted. If the buyer discovers a defect in the goods caused by improper handling during transport, the shipment will not be accepted.

We are responsible for defects that the goods have upon delivery and that appear on them within the next 24 months. However, we are not responsible for newly arising defects, especially if they have arisen from improper use. For used goods, we are not responsible for defects corresponding to the degree of use or wear and tear that the used goods had when you took them over. In the case of goods with a marked expiration date, we are also responsible for ensuring that the goods remain usable for that period.

Please note that increased sensitivity or an allergic reaction to the delivered goods cannot in itself be considered a defect in the goods. Likewise, defects in gifts and other free services that we provide beyond the scope of your order cannot be considered defects in goods.

The images of goods in our online store are illustrative in nature and do not represent a binding representation of the properties of the goods (the packaging of the goods may differ, for example, due to changes in the packaging by the manufacturer).

In case you want to return the goods and money back within 14 days - this is a withdrawal from the contract -
the withdrawal form here

Further details can be found in the business terms and conditions conditions

Step 2
Fill in, sign and scan the complaint form and send it to the email: info@inca-shop.cz - complaint form here

Step 3
After being invited by us by email or phone - pack the goods and send them back to the address: Blue Bloom s.r.o., U Prioru 5, Prague 6, 161 00

Step 4
Wait for new goods in the same range according to the instructions

Step 5
If you have any questions, you can contact us at +420 770 600 933 Mon-Fri from 10:00-15:00